Our Terms

Terms of Service

Last updated: March 24, 2024.

By purchasing a program, you are agreeing to attend The Russian Ballet School (hereinafter referred to as "the School") yourself or by enrolling your student(s). This agreement outlines the terms and conditions of your involvement with the School.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service are governed by the laws of Ontario, Canada.

Any disputes that arise between The Russian Ballet School and customers will be first attempted to be resolved through email communication. If resolution is not reached, the dispute will be escalated to the appropriate legal departments or courts.

AMENDMENTS TO TERMS

We reserve the right to alter these terms and conditions at any time. The most current version of these terms will always be available on our website. Changes to terms will not apply retroactively and will only become effective for new program purchases made after the date of modification. If you have purchased a program prior to any changes, the terms that were in place at your time of purchase will continue to apply for the duration of your program.

INTELLECTUAL PROPERTY RIGHTS

We retains all rights to any choreography, performances, or other creative works produced by the School. This material may not be reproduced, distributed, or otherwise used without our explicit permission. Violation of this clause may result in immediate termination of the program with no refund and/or legal action.

MEDIA CONSENT

You authorize permission to the School and it licensees, successors, and assigns (collectively called the “Licensed Parties”) worldwide, absolute, and irrevocable permission to use, reproduce, post, print, and/or publish you or your child’s name, likeness, image, voice, and/or appearance (”the Material”) in any media, including but not limited to photographs, video recordings, audiotapes, digital images in which you or your child may be included intact or in part, composite, or distorted in character, sound or form, without restriction as to changes or transformation in conjunction with your own or a fictitious name, or reproduction hereof. You agree that the Material may be used for any purpose consistent with the School’s mission, programs, productions or performances, including in news releases, advertisements, social media, publications, marketing campaigns, media coverage, videos, websites, billboards, and any other promotional or educational materials compiled by or on behalf of the School. You understand and agree that the School has and will have complete ownership of the Material and that you will not receive any compensation for the use of the Material. You release the Licensed Parties from any and all claims arising out of their use of the Material, including without limitation any claims based on the right of publicity or privacy, misappropriation or misuse of image, and/or defamation, including liability by virtue of any blurring, distorting, alteration, optical illusion, or use in composite form whether intentional or otherwise. You waive any future right to prior review of any use of the Material.

MEDIA RESTRICTIONS

You understand that taking photos, videos, or audiotapes during any activities at the School or associated events is strictly prohibited. Violations will result a fine of up to $1,000.00 to be remitted within thirty (30) days of incident. You understand that publication of unauthorized media will result in legal action against you.

ANTI-VIOLENCE AND HARASSMENT POLICY

The School has a strict anti-harassment policy. If you or your student behave aggressively or violently towards staff and/or students, you will be asked to leave the premises and be expelled from the School. Depending on the severity of the incident, we reserve the right to involve the authorities or pursue legal action. Violation of this policy will result in the termination of the program without a refund. You will be responsible to remit any outstanding account balances within thirty (30) days, or your account will be turned over to collections.

DAMAGES

You understand that you are financially responsible any and all facility damages caused by you or your child.

CONDUCT

You agree to remove all outdoor footwear and place items in the provided storage when entering the School. You understand that outdoor footwear is strictly prohibited in classrooms.

You understand that if you are not participating in classes, you are not permitted to enter the classroom unless an instructor requires your assistance.

You understand that you or your child many not stand or sit in front of entry and exit points to classrooms to prevent safety and fire hazards.

CHANGE OF INFORMATION

You understand that you are required to inform the School of any changes in contact details such as name, phone, email, billing address, card details, or health concerns/medical conditions within 7 days by email at info@therussianballet.com or via the details on our contact page.

DANCEWEAR

You understand that you will be required to purchase your own dancewear, which is not included in your program fees.If you are enrolled in a program, you will have a choice of dancewear from any store or manufacturer.

If your child is enrolled in a program, you are required to purchase a uniform through us or our partner store.

If your child is not in uniform with hair done prior to arriving to class, they will be asked to leave class. Students who repeatedly attend classes without proper uniform may be subject to early withdrawal from the program. You will still be responsible for your program payments. You will not receive a refund or credit for early withdrawal.

PERSONAL BELONGINGS

You agree that the School is in no way responsible for the safekeeping of your personal belongings while you are present in the facility. You assume all risk of loss for any of your personal belongings. Instructors and staff are not to be solicited to hold or locate personal belongings if left at the School.

FOOD & DRINK

No food or drinks are allowed at the School for health and safety reasons. Water is permitted in non-glass bottles.

Alcoholic beverages must never be consumed prior to partaking in activities.

Parents are encouraged to help their child eat, drink, or use the restroom before and after classes to minimize disruptions.

ANIMALS

Animals, including pets, are strictly prohibited at the School for health and safety reasons.

PICK UP & DROP OFF

You understand that if your child is enrolled in a program, you are responsible for timely arrival and pick up from the School. You understand that you are responsible for checking your child in on your account using our website or mobile app.

You understand you must drop off your child to the instructor directly.

You agree to stay at the School for the duration of the class if your child is between the ages of three to six (3-6) in case of emergency or to provide your child with assistance.

You understand that if your child is under sixteen (16), you must remain with your child if the instructor is running late.

PLACEMENTS & GRADUATION

You understand that before purchasing your program, you are expected to attend an evaluation class. During this class, you or your child will be assessed and placed into a program appropriate to your skill level.

You understand that you or your child is entering into a merit-based athletic program. Your program may include auditions, exams, or term-long evaluations by the instructor who determines eligibility for graduation. You understand that graduation is not guaranteed.

Your child may qualify for a certificate of level completion in Vaganova method issued by the UNESCO International Dance Council. The certificate is not included in program costs and will be at an additional charge.

REGISTRATION WINDOW

Early registration is available up to six (6) months prior to the start of your program.

All students aged three to seven (3-7) and eighteen plus (18+) may register at any time of the year. For fall/winter term programs, students aged eight to seventeen (8-17) and eighteen plus (18+) must register by March 1. There is no registration between March 1-June 28. The cut-off window to be eligible to participate in the year-end show in the same term is Jan 1. Students who register between Jan 1-March 1 will not be considered for show participation, unless extended a special invitation by the instructor and/or artistic director.

DISCOUNTS

Special offers, discounts, promotions, or discount codes cannot be combined. Certain credit packs and discount codes are made available for first-time customers only. A first-time customer is defined as any person who has never taken a class at the School. This includes, but is not limited to, evaluation classes, introductory packages, private training consultations, or other marketing and promotional offers.

The creation of multiple accounts to gain access to discounts or promotions is strictly prohibited. Duplicate accounts and accounts in breach of this policy are subject to a rectification fee. The School conducts regular verifications and should the School become aware of violations of this policy, the customer will be charged without warning for the full value of all products for which invalid discounts were received. All purchases will be non-refundable. Repeat violation of the discount and promotions policy will result in the cancellation of the customer’s account and ban from the School.

Family Discount: The second and subsequent family member which registers in a program, under the same account holder, will receive 10% off on their program tuition fees. This does not apply to private training. You must contact us at info@therussianballet.com or via the details on our contact page to request this discount. This discount will only be applied after you have created an account and purchased all your programs. Your discount credit will be applied to your account towards your second billing interval. Your second billing interval date will update after your first check-in for that membership contract. Please allow up to five to seven (5-7) business days for your discount to be applied to your account after your first check-in.

CLASS RESERVATIONS

You understand that once you have purchased a program, you must book into and check-in for each class you will attend using your account on our website or app.

You must be physically present and checked in at the start of your scheduled class or your spot may be given to a waitlisted client. You understand that should a system error arise that results in the booking of a class with an ineligible membership or credit type, the School reserves the right to cancel your reservation.

If you or your child are enrolled in a program with a four (4) week billing frequency, where there are more classes per week on the schedule than your allotted times per week, you must choose the dates that you will keep consistently throughout your program term. Expect to book into the additional classes on the schedule to make up for holidays or early term end dates (see Holidays below). Make sure that you are booking into the additional classes before the end of your billing interval or you will lose those credits. Programs that do not have additional scheduled availability do not have make-ups for holidays.

If you are enrolled in private training, you will be booked and checked-in by an instructor or staff member.

PROGRAM DATES

Fall/Winter Term: the day after Labour Day - June 28th

Summer Term: July 5th - August 31st (inclusive)

Dress Rehearsal: June 23rd

Show: June 28th

HOLIDAYS

Fall Break: September 1st - Labour Day (inclusive)

Canadian Thanksgiving

Winter Break: December 20th - January 2nd (inclusive)

Family Day

Good Friday

Victoria Day

Summer Break: June 28th - July 4th (inclusive)

Civic Holiday

PURCHASE POLICY

You understand that tuition fees are non-refundable and non-transferable. You agree to pay the School the entire amount of tuition across your program commitment period, with any applicable private training, performance fess, costume fees, competition fees, and all other fees arising from your program registration.

Billing Intervals: Upon your first purchase, you will be charged for one billing interval as your non-refundable deposit to the program. Your next billing interval will change according to your first class check-in (i.e. You purchase a monthly interval program on May 1, and your first check-in is on Sept 3, then your next billing date will be Oct 3). Billing dates are system automated and cannot be changed.

Proration Credit: When you purchase a fall/winter or summer program or a private training add-on, and your first class check-in is after the official program start date (see program dates above), you will receive a proration credit on your account that will be used towards your second billing interval (see billing intervals above). Your proration credit is calculated as a percentage of the total cost of your billing interval payment, depending on which week of the month you attend your first check-in. If your first check-in is on the second week of the month, you receive a 25% credit. If your first check-in is on the third week of the month, you receive a 50% credit. If your first check-in is on the fourth week of the month, you receive a 75% credit. The proration credit prevents you from being overcharged at the end of your program on your fixed termination date. You will have access to all your class credits, per interval, immediately upon activating your membership contract. Proration credit amounts are system automated and cannot be adjusted based on the number of sessions you attend. Proration credits do not apply to no-commitment programs or private training only memberships.

Fixed Program Termination Dates: All fall/winter programs and add-ons will be automatically terminated on June 28, regardless of your start date. All summer programs and add-ons will automatically terminate on August 31, regardless of your start date. All no-commitment programs renew forever until cancelled.

Class Credits: Class credits are non-transferable between billing intervals and will reset on your next billing date.

Cost Breakdown: Programs with monthly billing intervals do not reflect per-class costs per month, rather it is the total sum of the program divided across monthly payments for your convenience only. Only programs with four (4) week intervals reflect per-class costs per interval.

Program Changes: You understand that when you purchase a program, you are financially committed to this program and its schedule for the duration of the program term. You may not downgrade your program once purchased. You may upgrade your program at any time by contacting us at info@therussianballet.com or via the details on our contact page.

Payment Failures: If your payment method is declined, you will have a three (3) day grace period to update your payment method on your account. After the three (3) day grace period, you will no longer be able to book into classes without updating your payment method. If you fail to provide a new payment method, you or your child will not be admitted to classes. After seven (7) days, an overdue account will incur a $50.00 + HST administrative fee and a 2% per month interest rate. If you fail to provide a new payment method within thirty (30) days and you have outstanding tuition fees, your account will be turned over to collections without notice.

Attendance Misconduct: If you or your child attend classes without having purchased a program or without an active account with the School, you will be charged $50.00 + HST per incident plus the original cost of the program.

Fees and Add-Ons: You understand that if you or your child are to participate in an event, such as a show or competition, you will incur additional fees. This includes costume, stage and dress rehearsal fees. You may also incur additional fees such as costume alterations, costume rentals, and instructor event accompaniment fees.

RELEASE OF LIABILITY

In consideration of being permitted to participate in our programs, you agree to waive, release and discharge the School, its partners, its contributors, facility owners, and their respective directors, officers, employees, agents, contractors, faculty, and volunteers of and from all liability for any claims, suits, demands, actions, damages, losses, judgments, and costs (including legal fees) which you have or may have in the future that might arise out of, or relate to your or your child’s participation in any activities with the School, including but not limited to travelling to and/or from the School’s events, notwithstanding the same may have been contributed to or occasioned by the negligence of the the School or any of the persons or entities listed herein.

REFUNDS & CANCELLATIONS

You understand that there are no refunds or early contract terminations for vacations, conflicting extracurriculars, commitments, religious reasons, holidays, instructor preference, relocation or moving, non-attendance, or other miscellaneous circumstances. You understand that you will not receive any refund or credits for missed classes or early withdrawal. You understand that if you early withdraw from your program, you are financially responsible for the full tuition costs until the end of your program commitment term.

Program Make-Up Classes: If there is additional timetable availability in your program, you may book into a make up class. You will have ten (10) minutes until the start of the class to cancel your booking before you lose your class credit. Programs that do not have additional timetable availability do not have make-ups for missed classes. There are no refunds for missed classes.

Private Training Add-Ons: You agree that if you purchase a program with a commitment period and the private training add-on, you are committed to the private training add-on and your time slot(s) for the duration of your program commitment period. You understand that if you must cancel a class, we will make all efforts to schedule a make-up class within you billing interval. You agree to give at least twenty-four (24) hours notice from the time of your class to schedule a make-up class. You understand that make-up classes are not guaranteed due to instructor and classroom availability. You agree and understand that you may lose the missed class without refund or credit. No-shows will not be refunded or rescheduled.

Private Training Only Memberships: You agree that if you are purchasing a private training only membership (not as an add-on to a group class program) you are committed to your time slot for the duration of each billing interval. You agree to give at least twenty-four (24) hours notice from the time of your class to schedule a make-up class. You understand that if you must cancel a class, we will make all efforts to schedule a make-up class within your billing interval. You understand that your class credits will reset at the end of your billing interval and that a make-up class is not guaranteed due to instructor and classroom availability. You agree and understand that you may lose the missed class without refund or credit. No-shows will not be refunded or rescheduled.

Holidays: You understand that there are no adjustments, refunds, or credits for holidays (see listed above).

Membership Freeze: If you purchase a program which recurs forever with no commitment, you can request one (1) membership freeze up to one (1) billing interval for every 6 months of membership, up to a maximum of two (2) membership freezes in a 12-month period, beginning the first date of your membership. Your membership start date is the date of your first check-in. This does not include involuntary freezes, such as School closures. In the case of medical impairment, you can request to freeze your membership for the duration of the impairment with a written statement from a physician up to twelve (12) months. You must provide a minimum of three (3) business days notice before your next billing date to info@therussianballet.com to ensure your account is not automatically charged. There are no refunds for late notices.

Membership Cancellations: If you purchase a program which recurs forever with no commitment, you can request to cancel your membership anytime. You must provide a minimum of three (3) business days notice before your next billing date to info@therussianballet.com to ensure your account is not automatically charged. There are no refunds for late notices.

Force Majeure: In case of government mandated health shut down due to pandemics, natural disasters, or act of God, which prevent in-studio training, or if the School deems it unsafe to carry out in-studio training, you agree that material changes in delivery of any programs will not entitle you to a refund. A credit may be applied to future programs.

Medical Impairment: In case of long-term medical impairment or pregnancy, a written statement from a physician is required to receive credit or to cancel the remainder of the program. Your refund will apply from the date that we receive notice of impairment and not from the date of impairment.

Substitute Teachers: We reserve the right to change instructors or to invite substitute teachers at any time during your program without notice. You understand that you will not receive credit or refund due to change of instructor.

Missed Events: You understand that if you are enrolled in a program where you or your child are expected to perform at an event, your non-attendance will not result in a credit or refund of any costume or performance fees.

Absences: You understand that if you are enrolled in a program where you or your child are expected to perform in an event, and are repeatedly absent from training (especially three (3) months prior to the event), you will forfeit your participation without credit or refund.

Retail Items: Unused, regular-priced merchandise will be accepted for a full refund within thirty (30) days of purchase and will be issued to the original form(s) of payment. After thirty (30) days, a store credit will be issued. No returns or exchanges will be accepted without a receipt. Items purchased on sale or at a discounted rate are non-refundable.

Gift Cards: All gift cards are non-refundable. No exceptions. Gift cards are not exchangeable for cash, and will not be replaced if lost or stolen.

Account Credit: Any account credit issued by the School will expire one year from the date of issue. You are encouraged to use your credit within this timeframe. No extension or reactivation will be possible.

Closure: If the School closes its business, there will be no refunds or credits.

CONTACT US

If you have any questions about these terms or your purchase agreement, you may contact us by email at info@therussianballet.com or via the details on our contact page.