Terms of Service
Last updated: July 28, 2023.
By purchasing a program, you are agreeing to attend The Russian Ballet School (hereinafter referred to as "the School") yourself or by enrolling your student(s). This agreement outlines the terms and conditions of your involvement with the School.
1. PAYMENT TERMS
Your payment method will be charged at the time of purchase. If your payment fails, you must provide a valid payment method within 30 days, or your account may be turned over to collections. If you use Affirm to make your payment, you must update your card information directly with Affirm.
We charge C$25 for each bounced cheque.
2. PROGRAM COMMITMENTS
When you purchase a program, you are committing to the schedule of that program, including any private training sessions. If your program has a specific end date, you are financially committed for the duration of that term. You cannot downgrade a program once purchased, but additional services can be added and will be billed separately.
3. ADULT PROGRAMS
If you enroll in an adult program that does not participate in the show, you will be billed monthly based on the number of classes during that month. These programs operate year-round, and you can pause (for 1 or more months) or cancel your subscription at any time. No adjustments or refunds are given for missed classes. There are no make up classes.
Adult programs with private classes that do not have a specific end date require a commitment to a specific time slot for the month. If you are absent from a class, we will make efforts to reschedule, but this is dependent on the availability of instructors and studio space and not guaranteed.
Adult programs with private classes that have a specific end date require a commitment until the end of your term. If you are absent from class, we will make efforts to reschedule throughout your term, but this is dependant on the availability of instructors and studio space and not guaranteed.
4. CHILDREN'S PROGRAMS
If you purchase a program for a student between the ages of 3 and 17 with private training, you are financially committing to a specific time slot for the duration of the program term. In the case of absences, we will try to schedule a make up class sometime throughout the term, but this is not guaranteed and no refunds will be given for missed classes.
5. NOTICE OF ABSENCE
You must provide at least 24 hours' notice if you will be absent from a class in order for us to schedule a make up class. No-shows will not be refunded or rescheduled.
6. COSTUME FEES
Students performing in the show may incur additional costume fees. These costumes are custom-made and can be kept at the end of the term. The fees can vary between C$180-260 per costume. Rental costumes are available for C$50 each but may need additional alteration fees.
7. DANCEWEAR
You are required to purchase a uniform for your program, which is not included in the program fees. The cost of the dancewear will be an additional charge through our partner store.
8. MEDIA CONSENT
By purchasing a program, you authorize the School to use photos and videos taken during activities, performances, or events for promotional purposes without financial compensation.
9. LOST ITEMS
The School is not responsible for lost or stolen items.
10. REFUND POLICY
In case of government mandated shutdown due to natural disasters or epidemics, you can choose to continue your program virtually or receive a credit to be used for future programs. There are no refunds.
In case of medical impairment, a written statement from a physician is required to receive store credit or to cancel the remainder of the program. Your refund will apply from the date that we receive notice of impairment and not from the date of impairment.
There are no refunds for conflicting extracurriculars, vacations, holidays outside of our School’s closures, or student absences. Not attending classes doesn’t qualify you for a refund or program cancellation and you are still financially responsible until the end of your program term.
We reserve the right to change instructors or substitute teachers without notice, due to circumstances such as illness, personal emergencies, or scheduling conflicts. There are no refunds or program cancellations based on instructor preference once you or your student have begun the program.
If you register for a program where you or your student are expected to participate in the showcase and you cannot attend, there are no refunds for costumes, stage, and rehearsal fees.
If you enroll a student between the ages of 3 and 6, you have a 30 day trial period where you can cancel your program and receive a partial refund (not including classes your student attended).
If you or your student are enrolled in a program that has a showcase or are participating in an event or competition and are repeatedly absent (especially during the 2 months leading up to the event), you or your student will no longer participate in the event. You will not be refunded for any fees associated with the event.
If the School closes its business, there are no refunds and store credit will not be refunded.
11. END OF TERM
Any store credit issued by the School will expire one year from the date of issue. You are encouraged to use your credits within this timeframe, as no extension or reactivation will be possible beyond this period.
12. ACCOUNT DELETION
Your account on the School’s platform will remain active and accessible for as long as you are enrolled in a program. If you are no longer enrolled, your account will become inactive but will not be deleted. We retain customer data as per our privacy policy, which can be found on our Privacy Policy page.
13. CUSTOMER RESPONSIBILITIES
You are responsible for ensuring timely arrival and pickup from our premises. If you are dropping off a student, you are responsible for checking in with the instructor.
If your student is between the ages of 3 to 6, you must stay on the premises during their class in case of emergency or to provide your student with assistance if necessary.
If your student is under the age of 16, they must be picked up. If you are late to pick up your student, you agree to be charged C$25 for every 15 minutes of staff overtime.
If your student is under the age of 16, you agree to remain with your student if the instructor is running late.
Parents or guardians are not allowed to enter the classroom unless an instructor requires your assistance.
Parents and dancers are not allowed to stand or sit in front of entry or exit points for safety and fire hazard reasons.
You are encouraged to remind or assist your student to eat, drink, or use the restroom before your class starts to minimize disruptions.
You are required to inform us of any changes in contact details (name, phone, email, and/or address), emergency contact information, and any health concerns or medical conditions that may affect the student’s safety and well-being at our School.
Students must be in uniform, with hair done, prior to arriving to class. If not, the student may be removed from the program, temporarily or permanently.
Taking pictures and/or videos during any activities is strictly prohibited for reasons of privacy and can lead to a fine of up to C$1000 within 30 days of incident. Publication of unauthorized media may result in legal action.
There are no food or drinks, except water (no glass), allowed at the School.
Outdoor footwear must be removed and placed in the provided storage when entering the School. Outdoor footwear is strictly prohibited in the studios.
You are responsible for your or your student’s behaviour and any damages they may cause to our facilities.
14. ANTI-VIOLENCE AND HARASSMENT POLICY
The School has a strict anti-harassment policy. If you or your student behave aggressively or violently towards staff and/or students, you will be asked to leave the premises and be expelled from the School. Depending on the severity of the incident, we reserve the right to involve the authorities or pursue legal action. Violation of this policy will result in the termination of the program without a refund. You will be responsible to remit any outstanding account balances within 30 days, or your account may be turned over to collections.
15. REVIEWS AND FEEDBACK
By providing reviews, feedback, or other user-generated content, you agree that the School may use these materials for promotional and advertising purposes.
16. FORCE MAJEURE
The School is not liable for any failures or delays in performance due to circumstances beyond our control such as natural disasters, acts of God, or government action. In such circumstances, we will notify you by email about the cancellation of classes and arrange for make up classes, if possible. If make up classes are not feasible, we will either refund the equivalent amount or provide store credit.
17. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Service are governed by the laws of Ontario, Canada.
Any disputes that arise between The Russian Ballet School and customers will be first attempted to be resolved through email communication. If resolution is not reached, the dispute will be escalated to the appropriate legal departments or courts.
19. AMENDMENTS TO TERMS
We reserve the right to alter these terms and conditions at any time. The most current version of these terms will always be available on our website. Changes to terms will not apply retroactively and will only become effective for new program purchases made after the date of modification. If you have purchased a program prior to any changes, the terms that were in place at your time of purchase will continue to apply for the duration of your program.
20. INTELLECTUAL PROPERTY RIGHTS
We retains all rights to any choreography, performances, or other creative works produced by the School. This material may not be reproduced, distributed, or otherwise used without our explicit permission. Violation of this clause may result in immediate termination of the program with no refund and/or legal action.
21. RELEASE OF LIABILITY
In consideration of being permitted to participate in our programs, you agree to waive, release and discharge the School, its partners, its contributors, facility owners, and their respective directors, officers, employees, agents, contractors, faculty, and volunteers of and from all liability for any claims, suits, demands, actions, damages, losses, judgments, and costs (including legal fees) which you have or may have in the future that might arise out of, or relate to your or your student(s) participation in any activities with the School, including but not limited to travelling to and/or from the School’s events, notwithstanding the same may have been contributed to or occasioned by the negligence of the the School or any of the persons or entities listed herein.
22. CONTACT US
If you have any questions about these Terms, please contact us via email or post. Details are available on our contact page.
